Communications and Membership Officer

Job Description

Position: Communications and Membership Officer
Hours: Full-time (37 hours per week)
Start date: ASAP
Reports to: CEO/Communications & Engagement Manager
Location: Coleraine House, Coleraine Street, Dublin 7.
[Due to the current COVID-19 pandemic, and subject to Government restrictions, the successful candidate may also be required to work remotely.]

Position Summary
Mental Health Reform is seeking to recruit a creative and talented Communications and Membership Officer. This position supports the work of the Communications and Engagement Manager and is specifically focused on MHR’s digital communication channels and ensuring strong member engagement in the coalition. This includes copywriting, content creation, social media management, website development, database management, membership communication, development and support.

About Mental Health Reform
Mental Health Reform (MHR) is Ireland’s leading national coalition on mental health. Our vision is of an Ireland where everyone can access the support that they need in their community to achieve their best possible mental health. With our 77 member organisations and thousands of individual supporters, MHR provides a coordinated voice to Government, its agencies, the Oireachtas and the general public on mental health issues.

Main Responsibilities

a) Develop and grow MHR’s digital communication channels

Develop and maintain an ongoing social media presence to sustain our supporter network
Develop social media campaigns to support MHR’s campaigning objectives
Draft social media messages in line with the organisation’s policies
Design creative social media content, e.g. graphics, photos and videos
Respond to social media posts in line with the organisation’s communications, enquiries and related policies
Support the digital dissemination of MHR projects and publications
Draft and disseminate eNewsletters
Maintain and update MHR’s website content
Monitor and evaluate digital communications in accordance with MHR reporting requirements

b) Supporting the implementation of MHR’s communication strategy

Work within the Communications and Engagement team to implement a communications strategy
Conduct analysis on the impact of our communications activities
Ensure strict adherence to the MHR brand
Support the proof-reading and editing of documents
Liaise with graphic designers on the production of publications and reports
Develop key media messages and arguments in conjunction with the Communications and Engagement Manager for Senior Management
Draft and contribute to press releases, press statements and articles on key mental health issues for internal and external communications
Facilitate and support individual stories for utilisation in MHR campaigns
Support the running of network events

c) Strengthening Membership engagement and support

Support the development and implementation of a membership engagement strategy
Build and maintain strong internal communication processes to ensure MHR is effectively communicating with its members
Organise and support the delivery of member events
Strengthen membership engagement in campaigns and other key activities

d) Supporting the implementation of MHRs fundraising strategy

Support organisational fundraising activities
Proactively identify opportunities to increase organisational fundraising revenue
Ensure compliance with relevant fundraising guidelines

e) Assisting MHR to deliver on its overall strategic goals

Work within the framework of the overall objectives and policies and practices of MHR
Ensure all work undertaken complies with data protection and GDPR rules
Contribute to the promotion of equality of opportunity, anti-discriminatory practice, diversity, individual rights and choice in all aspects of work
Update MHR’s contacts database
Carry out other administrative duties as required
Supervise staff, interns and/or volunteers as required
Participate in relevant training and development courses as agreed with the CEO
Undertake such other duties as might be reasonably assigned from time to time by the line manager
Be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of the CEO or Health & Safety Representative

The Person

Skills, knowledge and experience required:

A third-level qualification in a relevant discipline
Proven experience in a public relations, communications or campaigning role
Proven excellent communication and interpersonal skills, both verbal and
Experience in developing and publishing social media content
Experience of creating graphics, videos and images using Canva
Ability to represent MHR to a range of audiences and to build effective relationships with member organisations, volunteers, media professionals, service user, family member/carer and professional groups
Strong research and analytical skills with an ability to access information quickly and strategically
Excellent organisational and IT skills including in Microsoft Office software, CRM systems and social media apps
Knowledge of the health and social policy context in which MHR operates
Experience in a team-working environment
Creativity and an ability to generate engaging communication messages
An ability to work with initiative and autonomy and take responsibility for a functional role within a small team

Experience in and familiarity with the community and voluntary sector in Ireland
Experience of database management (Salesforce or other CRM software)
Familiarity with mental health issues in Ireland

The salary range for officer is €30,000 – €40,000 & will be commensurate with skills & experience
Mental Health Reform operates the following benefits for its employees:
Defined contribution pension scheme
Annual leave 24 days, exclusive of public holidays, 1 company day and 1 wellbeing day per year
Access to an Employee Assistance Programme

Additional notes:
This job description is not a definitive list of tasks; rather it is designed to give an overview of the job. It is envisaged that the post-holder will use their own initiative and develop the job under guidance so that the organisations aims are achieved. It should be noted that the organisation is dynamic and fast paced and it may be necessary to step beyond the areas outlined above to support others from time to time.
This is a one-year position with the possibility of extending. Flexibility is required regarding hours as some weekend and evening work will be necessary. Travel and out of office work may also be a feature of the role.
Mental health Reform is an Equal Opportunities Employer.
All documentation received by Mental Health Reform will be processed in accordance with the Data Protection Acts, 1988 and 2003 General Data Protection Regulation (GDPR; 2018). The information will only be used by Mental Health Reform in the processing of job applications and for ongoing administrative purposes with job candidates.

Application process:
Please email your CV and cover letter to

Requests for additional information can be sent to

Closing date for the submission of applications is Monday January 24th at 5:00 PM


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